Service Request
If you’re having an issue with an existing booking, or if you’ve experienced a problem after your wheel repair/refurbishment, please use the form below to let us know.
Our team will review your request and get back to you as soon as possible.
IMPORTANT: This is not for bookings; please get a quick quote first & request a booking here: https://wheels2u.co.uk/contact-us/
This form is for:
Booking-Related Issues
Problems with a recent or upcoming booking
Need to amend your booking details
Technician not arriving or timing confusion
- Help with rearranging or rescheduling
After-Sales & Warranty Concerns
Any issues noticed after the repair
Colour or finish not matching your expectation
Peeling, bubbling or defects in the coating
Areas that need touching up
General quality concerns
What Happens Next
Our team will review your request and get back to as soon as possible.
We aim to deliver a high-quality service every time, and we appreciate the opportunity to put things right.
Thank you for choosing Wheels2U.
FAQs
I need to change or update my booking, what should I do?
If you need to adjust your booking details, such as the date, time, location, or vehicle information, simply submit the form with the correct details.
We’ll review your request and confirm the next available slot.
How long will it take for someone to get back to me?
We aim to respond to all service requests within 24–48 hours, Monday to Saturday.
What if the technician didn’t arrive on time?
Occasionally, jobs before yours may take longer than expected.
If a delay occurs, we will always try to notify you.
You can use this form to report missed or delayed appointments so we can rearrange promptly.
What is covered under your warranty?
Our warranty generally covers:
Peeling or bubbling in the finish
Defects in the coating
Issues caused by workmanship
The warranty does not cover new kerb damage, stone chips, chemical damage, poor tyre handling by a third-party garage, or issues caused by misuse.
Why do my wheels look dull, cloudy, or milky after washing?
Freshly repaired wheels are sensitive to high-pressure water and strong cleaning chemicals.
Washing the wheels too soon — especially with a jet wash or acidic cleaners — can damage the fresh paint and lacquer, causing:
Dull or faded appearance
Cloudy or milky white patches
Loss of shine
Early peeling in severe cases
To avoid this, please:
Do not wash your wheels for 48–72 hours after the repair
Avoid pressure washers for at least 5–7 days
Use only gentle hand washing and pH-neutral products during the first week
This allows the paint and lacquer to fully settle and cure.
What can I do to maintain the finish after repair?
Avoid washing for 48–72 hours
Avoid jet washes for at least 5–7 days
Use gentle, pH-neutral cleaners
Avoid drive-through car washes
Hand wash only during the first week