FAQ – Frequently Asked Questions
Everything makes sense if you already know the answer.
Like any industry, there are a lot of jargon words, myths & ways to save money when it comes to alloy wheel repairs & refurbishment. Here we share some of the most common ones to help you feel like the “Top Dog”!
FAQs
Does your alloy wheel repair team come to me?
Yes, within reason! We cover most of the Midlands’ region. Please view the locations where we offer our mobile alloy wheel refurbish service.
How soon can your mobile alloy wheel refurbish team reach me?
Normally within 24-48 hours.
How long does a repair last?
It depends on the lovely British roads, crazy kerbs in supermarket car-parks, your/other-halfs(!) driving but also if it was previously repaired, how you clean them & what products you use. See our articles for help with that.
Do you give guarantees?
Even better, we give you our word and we do what we say. If you’re not happy, we will come out and put it right for you.
Powder coated & diamond cut Alloy wheel - what's that?
Alloy wheel repair techies like their jargon but most of us just drive our cars & have no idea so we’ve put together some helpful explanations for you about powder coated & diamond cut alloy wheels.
What's a Smart repair 'v' Refurbishment?
The short answer is time. An alloy wheel smart repair is performed at your premises, normally within one hour. A full alloy wheel refurbishment is when we take your wheel(s) back to our workshop for some serious TLC, normally returning in 3-4 working days.
Can buckled or cracked wheels be repaired?
No – Wheels2u only repair cosmetic damage. Any structural damage such as cracked or buckled wheels cannot be repaired on a mobile basis.
Is it better to buy a new wheel or repair the old one?
Either a cosmetic smart repair or a full powder coat refurbishment is significantly cheaper then buying new.
We would only advise customers to buy a new wheel if the wheel has suffered serious structural damage.
Do you use a CNC Lathe to cut wheels?
Our mobile diamond cut repairs do not use a CNC lathe, however we do have facilities to take your wheels away to our alloy wheel refurbishment plant and do this for you if it’s something you would require.
Our mobile repairs take around 45 minutes each wheel whereas a full diamond cut CNC cut wheel takes up to 3 days.
Can you repair corroded wheels?
Yes we can. If the wheel has just face corrosion then this can be done as a mobile repair. If the wheel has suffered serious corrosion (around the beads or inside the spokes) then we would need to take the wheels away to be fully chemical stripped and repowder coated.
Why have my diamond cut wheels corroded?
This happens because the diamond cut finish is just machined metal with 1 coat of lacquer on. Unfortunately as soon as this layer of lacquer gets penetrated with either a stone chip or curb mark then water gradually makes it way under the lacquer causing it to corrode.
What can I do to maintain the finish after repair?
Avoid washing for 48–72 hours
Avoid jet washes for at least 5–7 days
Use gentle, pH-neutral cleaners
Avoid drive-through car washes
Hand wash only during the first week
Why do my wheels look dull, cloudy, or milky after washing?
Freshly repaired wheels are sensitive to high-pressure water and strong cleaning chemicals.
Washing the wheels too soon — especially with a jet wash or acidic cleaners — can damage the fresh paint and lacquer, causing:Dull or faded appearance
Cloudy or milky white patches
Loss of shine
Early peeling in severe cases
To avoid this, please:
Do not wash your wheels for 48–72 hours after the repair
Avoid pressure washers for at least 5–7 days
Use only gentle hand washing and pH-neutral products during the first week
This allows the paint and lacquer to fully settle and cure.